Terms & Conditions

EXPLICIT CONTENT POLICY

You must be 18 years of age or older to access explicit material and establish an account at CarnalCupid.com.  You will be asked to provide credit card, debit card, or PayPal information when ordering.

LIABILITY

We shall not be liable to any purchaser, or other person, for any injury, loss or damage, whether direct, indirect, incidental, special or consequential, regardless of the legal theory asserted, including negligence, and or strict liability.

DOMESTIC (U.S.) SHIPPING INFORMATION

Orders will be processed and shipped from our distribution center within 24 – 48 hours and be delivered by UPS, USPS, or FedEx in 3 – 10 days. We charge a $9.99 flat shipping rate for all packages and FREE shipping on orders over $99.00. All orders are packaged and shipped in plain packages for complete discretion.

RETURNS & EXCHANGE POLICY

Due to the nature of the products we sell, ALL SALES ARE FINAL. We will credit or exchange for DEFECTIVE items only.

For sanitary reasons and the health & well being of our customers, we are unable to accept returns or exchange purchased toys and products unless defective upon delivery.

When you receive your package, promptly check the items to make sure they are working.

In the event that you do receive a defective product, please contact Customer Service at the bottom of the homepage for return authorization. You will be given detailed instructions for return.

Defective products must be returned in their original packaging within 30 days of receipt.

UNDELIVERABLE & REFUSED PACKAGES

Orders returned due to an incorrect shipping address or refused delivery are subject to a 25% restocking fee.  Shipping charges are not refundable.

INTERNATIONAL SHIPPING INFORMATION

We ship products worldwide, therefore It is YOUR responsibility to know the laws of your country and community as they apply to adult novelty merchandise. We will not be held responsible nor will we issue credit for items seized by country or local customs agents. Please be aware of any Duty or Customs fees that may apply to your area. We charge a flat rate of $49.99 to most countries. Some large and/or heavy items will incur additional shipping charges.